Category Digital Transformation

There is a quiet crisis happening in healthcare operations. Not in emergency rooms or intensive care units, where burnout is well-documented and widely discussed. But in the back-office teams that manage chronic care programs, coordinate patient outreach, and try to…

The modern Relationship Manager sits in a peculiar trap. Armed with more data than ever before, equipped with sophisticated CRM systems, and surrounded by digital tools that promise efficiency, they find themselves spending less time building relationships and more time…